SMALL & MEDIUM BUSINESS
Voice over Internet Protocol (VoIP) is a way to make calls over IP networks, such as the Internet or private IP. GCOMM implements the open SIP (Session Initiation Protocol) standard which is supported by all modern phone systems to leverage your existing PBX investment by using GCOMM’s national data network to make calls.
SIP can be installed on a PBX via SIP trunks and then connected to the GCOMM SIP service. The installation of SIP is simple and fast. Your PBX company simply configures your phone system for SIP routing and you are set to go. Instead of using traditional landlines, calls are made over GCOMM’s private IP network using business grade connectivity to achieve significant cost savings without compromising call quality.
You can use GCOMM’s voice solution to supplement your existing phone service by allowing all inbound calls to be delivered via your traditional landline and all outbound calls to be made via SIP. Or, you can have both inbound and outbound calls come through SIP to realise additional savings. The service is highly flexible and can be scaled to your business’s needs.
Independent of the Internet
We do not use the Internet to transport your calls like many ‘retail’ SIP providers do. GCOMM’s voice service is delivered over our high speed, high capacity private IP network that’s capable of supporting business grade call quality.
The service comes with a comprehensive service level agreement which guarantees 99.90% uptime.
No flagfall fees
There are no fixed flagfall fees for establishing each call, as is the case with traditional telephone service providers.
Per second billing
In addition to our very low call rates, GCOMM’s voice service is based on per second billing helping you radically reduce your monthly phone charges.
Significant cost savings
Save up to 50% on your local, national and international calls by bypassing the expensive PSTN/ISDN voice telephone systems when using GCOMM SIP trunks instead.
High voice quality
Our state-of-the-art network infrastructure utilises advanced Quality of Service to ensure that you’ll receive the highest voice quality.
Scalable and flexible
You can use as many SIP trunks or lines as your business requires, from 1 to 100+ to maximise savings across your organisation.
Free inter-office communication
Reduce your phone bills by making free calls between your business locations, as SIP to SIP calls don’t cost anything.
Reliable and secure
Calls are transported via GCOMM’s private IP network ensuring reliability and security for your voice and data.
Your SIP numbers can be taken with you to any location, unlike the traditional telephone system.
Simple and easy
SIP is simple and fast to configure on your PBX and no changes need to be made to your existing telephone system.
Multiple feature options
Offers a number of features, mostly for free that would otherwise create additional charges on your phone bill.
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Ideal for businesses that:
In order for the Voice service to be provisioned, you must have a PBX that supports SIP (Session Initiation Protocol). You will also require a business grade broadband connection, for most businesses this means an Ethernet over Copper service with at least 2Mb dedicated for Voice.
Suggested broadband services for SIP:
Ethernet over Copper
Step 1: Confirm if the customer’s PBX supports SIP.
Step 2: Confirm if the customer has a business grade connection capable of supporting SIP.
Step 3: Customer submits an order for the SIP service from GCOMM.
Step 4: GCOMM provides a service completion advice with the SIP authentication details to the customer.
Step 5: Customer contacts their PBX support company for SIP re-configuration.
A: You will have to contact your PBX support company to find out if the PBX you have supports SIP.
A: No, you must contact your PBX support company and ask them to configure the SIP service on your PBX.
A: We recommend that you have at least a 2Mbps business grade broadband service from GCOMM. However, for the optimum quality of calls, a faster connection is recommended, such as Ethernet over Copper.
A: No. Once you set up SIP, you can use it like a regular phone service.
A: You can have an unlimited number of lines, from 1 to as many as your business requires.
A: Yes, you can use SIP for both inbound and outbound calls. If you wish to use the service for inbound calls, a number will have to be assigned to all your inbound lines. This will require either new number be allocated by GCOMM or you can port your existing telephone number to GCOMM’s SIP service.
A: You can keep your landline. You can allow all incoming calls to come through your traditional landline and all outgoing calls through SIP to ensure your call costs are reduced.
A: The service fee is determined based on the number of lines a customer wishes to activate.
A: No, there is no initial fixed fee to establish each call (flagfall). The calls are charged on per second basis.
A: Yes, there is a 99.90% uptime service level agreement.
A: Yes. You can make calls to local, national, international and mobile numbers using SIP.
Contact us regarding VoIP services
For more information about our VoIP service, contact us on 1300 221 115 or fill in the form below.